We take service quality seriously and investigate all complaints fairly and promptly.
Email info@vrtax.co.uk with your full name, company name (if relevant), and details of the issue.
We aim to acknowledge complaints within 2 business days and provide a case reference.
Most complaints are resolved within 10 business days. Complex matters may require additional time.
You will receive a written response outlining findings, any corrective actions, and next steps.
If you remain dissatisfied, reply to the final response and request escalation for independent internal review.
Complaint records are retained securely and handled in line with our Privacy Policy.
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